Return & Exchange

Returns & Exchanges 

We hope you love your purchase, but if you're not completely satisfied, we're here to help. 

Items may be returned or exchanged within 14 days of delivery provided they are: 

  • Unused

  • Unworn 

  • Unwashed 

  • In their original condition with original packaging 

Refunds 

Refunds will be issued to the original payment method. Please allow 3-7 business days for the refund to appear on your statement once processed. 

Exchanges 

Exchanges are subject to inventory availability at the time your request is received. 

Final Sale Items 

The following items are not eligible for return or exchange: 

  • Mystery bags 

  • Final sale items 

  • Gift cards are non-refundable and considered final sale. 

For questions regarding a return or exchange, please contact orders@retrokid.ca. 

Order Changes & Cancellations 

Requests to modify or cancel an order must be submitted to orders@retrokid.ca While we will do our best to accommodate requests, changes cannot be guaranteed once processing has begun. 

Damaged or Defective Items 

Every item is carefully inspected before shipment. In the rare event that you receive a product with a manufacturing defect, please contact orders@retrokid.ca within 14 days of delivery. 

Please include: 

  • Your order number 

  • A brief description of the issue 

  • Photos clearly showing the defect 

Our team will review the claim and work with you to resolve the issue as quickly as possible. 

Questions? 

For any questions regarding your order, shipping, returns, or exchanges, please contact us at orders@retrokid.ca. We're always happy to help.