Order Processing

Orders are typically processed and fulfilled within 5-7 business days after payment has been received and verified. Please note that shipping transit times are in addition to order processing and fulfillment times.

Shipping Destinations

We currently ship to Canada and the United States.

Estimated Delivery Times

Once your order has been fulfilled and shipped:

• Canada: 4-7 business days
• United States: 6-9 business days

Please note that these delivery estimates do not include processing and fulfillment time.

Missing Shipment

If your order has not arrived within the estimated delivery timeframe, we're here to help.

Before contacting us, please:

1. Review your shipping confirmation email.
2. Confirm that the shipping address entered at checkout is correct.
3. Check the tracking information for any delivery updates.

If the shipping address provided was incorrect, we may be able to assist with a replacement order, though additional shipping charges may apply.

If the address is correct and you are unable to locate your package, please contact us at orders@retrokid.ca with your order number and we'll be happy to investigate further.

Delivered but Cannot Be Located

If tracking shows your package as delivered but you cannot find it:

• Check around your property and any safe drop locations.
• Ask household members, neighbors, or building management if they accepted the package on your behalf.
• Contact the shipping carrier directly for additional delivery details.

While Retrokid cannot guarantee replacement or reimbursement for packages marked as delivered by the carrier, we will do our best to assist you in locating your shipment whenever possible.

Payment Information

We accept most major payment methods, including:

• Visa
• Mastercard
• American Express
• Apple Pay
• PayPal

All payments are processed securely using industry-standard encryption technology. In certain cases, additional verification may be required for orders that do not meet our fraud-prevention criteria.

Returns & Exchanges

We hope you love your purchase, but if you're not completely satisfied, we're here to help.

Items may be returned or exchanged within 14 days of delivery provided they are:

• Unused
• Unworn
• Unwashed
• In their original condition with original packaging

Refunds

Refunds will be issued to the original payment method. Please allow 3-7 business days for the refund to appear on your statement once processed.

Exchanges

Exchanges are subject to inventory availability at the time your request is received.

Final Sale Items

The following items are not eligible for return or exchange:

• Mystery bags
• Final sale items
• Gift cards

Gift cards are non-refundable and considered final sale.

For questions regarding a return or exchange, please contact orders@retrokid.ca.

Order Changes & Cancellations

Requests to modify or cancel an order must be submitted to orders@retrokid.ca While we will do our best to accommodate requests, changes cannot be guaranteed once processing has begun.

Damaged or Defective Items

Every item is carefully inspected before shipment. In the rare event that you receive a product with a manufacturing defect, please contact orders@retrokid.ca within 14 days of delivery.

Please include:

• Your order number
• A brief description of the issue
• Photos clearly showing the defect

Our team will review the claim and work with you to resolve the issue as quickly as possible.

Questions?

For any questions regarding your order, shipping, returns, or exchanges, please contact us at orders@retrokid.ca. We're always happy to help.